Your portal sign-in link has expired

Portal sign-in links are single-use and time-limited, which keeps your portal secure if an email is forwarded or seen by someone else. If a link no longer works, you will see this message on the sign-in page: This sign-in link has expired or has already been used. Request a new link below.

Get a new link

1. On the sign-in page that shows the message, or at the portal sign-in page, enter the email address your property team invited.
2. Select Send sign-in link.
3. Open the newest email from Propvora and select the link straight away.

Why links stop working

• The link has already been used. Each link signs you in once. Selecting it again, for example from your email history the next day, will not work.
• The link has expired. Links are only valid for a limited time after they are sent. Request a new one if you did not open it promptly.
• Your email app opened the link for you. Some email security tools scan links automatically, which can count as a use. If this keeps happening, contact your property team or your organisation's IT support.
• The link was opened on a different device. Request the link and open it on the same device and browser.

Still having trouble?

If new links also fail, check that you are using the email address on your invitation and that your internet connection is stable. If you can sign in but see No portal invitations found, your access may have been removed or not yet set up. Your property team controls portal access, so contact them to check your invitation.

Propvora cannot reissue or grant portal access on a property team's behalf. For general problems with the sign-in page itself, email info@blackwellen.com and describe what you see, without sending us the link itself.