Account & sign-in
Sign-in problems
Quick fixes for the most common reasons you cannot get into Propvora, and which sign-in page to use.
- Updated
- Reading time
- 2 min read
On this page
Most sign-in problems come down to using the wrong page, the wrong sign-in method or an account that has not been confirmed yet. Work through the sections below in order.
Make sure you are on the right page
Propvora has different sign-in pages for different people:
- Property managers, landlords and tenants with an account: the main sign-in page.
- Homeowner and customer accounts: customer sign-in.
- Portal users invited by a property team: portal sign-in, which emails you a sign-in link instead of using a password. See Sign in to your portal.
- Partners and affiliates: affiliate sign-in.
- Propvora platform administrators only: admin sign-in.
On the main sign-in page you will also see Choose your access type. This only tailors the page for you and is remembered on your device. It does not change which account you sign in to or what you can access.
Check your email and password
- Make sure you are using the email address you signed up with. If you have more than one work address, try the other one.
- Check Caps Lock and your keyboard language, then type the password again.
- If you see a message about invalid credentials, the email and password do not match. Reset your password rather than guessing repeatedly.
- If you signed up with Google, use Continue with Google instead of a password. See Sign in with Google.
Confirm your account first
If you recently signed up and email confirmation is on, you need to open the link in your confirmation email before you can sign in. See Confirmation email missing.
About Remember me
The Remember me box on the sign-in page only remembers your email address on that device, so it is filled in next time. It does not keep you signed in for longer. Untick it on shared or public computers.
Browser checks
- Refresh the page and try again.
- Make sure cookies are allowed for Propvora, as they are needed to keep you signed in.
- Try a private window or a different browser to rule out an extension.
- Check your internet connection.
Still stuck?
If you are a tenant or other portal user, your property team controls your access, so contact them first. Otherwise email info@blackwellen.com with the email address you use, the page you were on and the exact message you saw. Never send us your password.
Quick answers
Does Remember me keep me signed in?
No. It only remembers your email address on that device. How long you stay signed in is not affected.
I am a tenant and the password form does not work for me. What should I do?
If your property team invited you to a portal, use portal sign-in at /portals/login, which sends a one-time sign-in link to your email instead of using a password.