Legal Centre
Clear terms. Plain-English summaries.
Everything that governs your use of Propvora, and how Blackwellen Limited handles your data and your payments.
Terms
- Terms of ServiceThe master subscription agreement between you and Blackwellen Limited for access to and use of the Propvora platform.Update in preparationVersion 1.1 · 10 Oct 2026
- Cancellation and Refund PolicyHow to cancel your Propvora subscription, when cancellation takes effect, and when you are entitled to a refund.Version 1.0 · 3 Oct 2026
- Partner Programme TermsThe terms that apply when you refer customers to Propvora through our Partner Programme and earn commission.Version 1.1 · 10 Oct 2026
- Marketplace TermsHow buying and selling through the Propvora Marketplace works, and who is responsible for what.Version 1.0 · 10 Oct 2026
- Buyer TermsWhat buyers agree to when they order work or a stay through the Marketplace.Version 1.0 · 10 Oct 2026
- Provider TermsThe terms for suppliers, contractors and hosts who sell through the Marketplace and are paid through Stripe.Version 1.0 · 10 Oct 2026
- Business and Organisation TermsTerms for businesses and organisations, such as agents and property management firms, that buy through the Marketplace.Version 1.0 · 10 Oct 2026
- Platform Terms (marketplace and payments update): marketplace paymentsThe general terms for using Propvora, updated to cover marketplace orders, Payment Protection and fees.Version 1.0 · 10 Oct 2026
Marketplace and payments
- Payment Protection TermsPlain-English rules for Protected Payments: when a payment is funded, when it is released, and what happens if there is a problem.Version 1.0 · 10 Oct 2026
- Fees & Charges ScheduleThe fees buyers and Providers pay, how they are shown, and how payment processing costs are treated.Version 1.0 · 10 Oct 2026
- Stripe Connect and Payment Services AddendumHow Stripe's payment services relate to Propvora's Provider Terms, and what happens when Stripe's terms change.Version 1.0 · 10 Oct 2026
- Provider Payout TermsHow released payments reach your bank: release to your account, payout pending, paid out or payout failed.Version 1.0 · 10 Oct 2026
- Information we give you before you payThe key contract information shown at checkout for consumers, in one place.Version 1.0 · 10 Oct 2026
Privacy & data
- Privacy PolicyHow Blackwellen Limited collects, uses, shares and protects personal data in connection with Propvora, and the rights you have over it.Update in preparationVersion 1.1 · 10 Oct 2026
- Cookie PolicyThe cookies and similar technologies Propvora uses, why we use them, how long they last and how you can control them.Version 1.0 · 3 Oct 2026
- Data Processing AgreementThe terms under which Blackwellen Limited processes personal data on behalf of Propvora customers, as required by Article 28 of the UK GDPR.Version 1.0 · 3 Oct 2026
- SubprocessorsThe third-party service providers that process personal data for Propvora, what each one does, where it processes data and how transfers are protected.Version 1.0 · 3 Oct 2026
- Privacy Policy (payments and Stripe update): marketplace paymentsHow personal data connected to marketplace payments, Stripe and Payment Protection is used.Version 1.0 · 10 Oct 2026
AI & product
Policies
- Acceptable Use PolicyThe rules that everyone using Propvora, including team members, portal users and suppliers, must follow to keep the platform lawful, safe and fair.Update in preparationVersion 1.0 · 3 Oct 2026
- Security StatementHow Blackwellen protects Propvora and the data in it, what we expect from customers, and how to report a security issue.Version 1.0 · 3 Oct 2026
- Complaints ProcedureHow to complain about Propvora or Blackwellen, what we will do and by when, and where to go if you are still unhappy.Update in preparationVersion 1.0 · 3 Oct 2026
- Accessibility StatementOur commitment to making Propvora usable by as many people as possible, how accessible it is today, its known gaps, and how to get help or an alternative format.Version 1.0 · 3 Oct 2026
- Marketplace Refund and Cancellation PolicyWhen and how a Marketplace order can be cancelled or refunded, depending on the work and who is buying.Version 1.0 · 10 Oct 2026
- Marketplace Dispute Resolution PolicyHow issues between buyers and Providers are raised, considered and settled.Version 1.0 · 10 Oct 2026
- Chargebacks explainedWhat a chargeback is, how it differs from a Marketplace issue, and what happens to a Protected Payment when one is raised.Version 1.0 · 10 Oct 2026
- Complaints Policy (marketplace update): marketplace paymentsHow to complain about Propvora, how we handle complaints, and how complaints differ from disputes and chargebacks.Version 1.0 · 10 Oct 2026
- Acceptable Use and Prohibited Services (marketplace update): marketplace paymentsWhat you may and may not list, sell, buy or do on Propvora, aligned with Stripe's restrictions.Version 1.0 · 10 Oct 2026