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Marketplace payments

How Payment Protection, fees, refunds, disputes and provider payouts work for work and stays booked through the Propvora Marketplace.

11 articles

How Payment Protection worksYour payment is made through Stripe and released to the provider only when the agreed release rules are met, or as decided under the dispute process.1 min read
How providers get paidRelease to your payment account and payout to your bank are two separate steps. A transfer is never a completed bank payout.1 min read
When is payment released?A Protected Payment is released when the buyer approves, when the review window ends without an issue, when a contract rule is met, or as settled or decided under the dispute process.1 min read
Paying in milestonesLarger projects are funded and released one milestone at a time, so you do not pay for the whole project up front.1 min read
Refunds for marketplace ordersRefunds go back through Stripe to the original payment method. How platform fees are treated is shown in your order.1 min read
Cancelling a marketplace orderYour cancellation rights depend on the work, who is buying and whether the work has started. Consumers keep their statutory rights.1 min read
Raising an issue or disputeRaise an issue before release. Release is paused while it is considered. A dispute, a complaint and a chargeback are three different things.1 min read
Chargebacks explainedA chargeback is a dispute raised with a card issuer. It is separate from a Marketplace issue and pauses release of the related payment.1 min read
What fees you payMandatory buyer fees are included in the price you see before you order. Providers see their fees and expected earnings before they accept work.1 min read
The Propvora Service FeeThe Propvora Service Fee is a mandatory fee for using the Marketplace and Payment Protection. It is included in the price you see.1 min read
Setting up payments with StripeProviders must complete Stripe onboarding before they can accept paid work. You give your identity and bank details to Stripe, not to Propvora.1 min read

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Marketplace payments

Articles in Marketplace payments

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