Account & sign-in
Confirmation email missing
What to check if the email you need to activate your account has not arrived.
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When email confirmation is switched on, Propvora sends a link to the address you signed up with, and your account is not active until you open it. After you press Continue on the sign-up form, you will see a Check your inbox message showing the address the link was sent to. If nothing has arrived, work through the checks below.
Check the address you used
The Check your inbox message shows the exact email address the link was sent to. Look closely for typing mistakes, such as a missing letter or the wrong domain (for example .co.uk instead of .com). If the address is wrong, the email will not reach you, and you will need to sign up again with the correct address.
Look in other folders
- Check your spam, junk or quarantine folder.
- If you use a tabbed inbox, check tabs such as Promotions or Updates.
- Search your mailbox for "Propvora".
- If your organisation filters incoming email, ask your IT team whether a message has been held.
Open the link correctly
- Open the most recent confirmation email.
- Select the confirmation link inside it.
- You are taken into Propvora. If you do not have a workspace yet, you will go to onboarding to set one up.
Other ways in
If your email address is also a Google account, you can try Continue with Google on the sign-in page. See Sign in with Google.
Still nothing?
There is currently no button to resend a confirmation email from the sign-up page. If you have checked everything above and the email still has not arrived, email info@blackwellen.com from the address you signed up with, and tell us roughly when you signed up. Please never send us your password.