Invoices, payments and refunds

This article explains how payments are taken, how to get your invoices and how refunds work. The binding rules are in our Terms of Service and our Cancellation and Refund Policy.

How you are charged

Subscription fees are payable in advance for each billing period, in pounds sterling. Monthly plans are charged at the start of each month of your subscription, and annual plans are charged in full at the start of each annual term. Payments are processed by our payment provider, Stripe, and charges continue at the start of each billing period until you cancel.

If we ever change our prices, we will give you at least 30 days' notice by email before the new prices apply to your next billing period. If you do not agree, you can cancel before the change takes effect.

Invoices and payment methods

When you ask for an invoice, include your workspace name and the billing period you need. If your organisation needs specific details on invoices, such as a purchase order number or a different billing address, tell us at the same time.

If a payment fails

If a payment fails, we will tell you and retry it in line with the Cancellation and Refund Policy. Please update your payment details or contact us as soon as possible. Under the Terms of Service, if an amount remains unpaid 14 days after we have told you it is overdue, access to your workspace may be suspended.

Refunds

Cancelling normally takes effect at the end of the billing period you have paid for, so you keep access until then rather than receiving a part refund. There are some situations where refunds apply, including statutory rights for consumers and certain cases set out in the Terms. Our Cancellation and Refund Policy sets out when refunds are available and how annual plans are treated.

To ask about a refund, email info@blackwellen.com with your workspace name, the payment in question and the reason for your request.